Terms and Conditions


Shipping and Delivery

1-Our shipping service for all orders placed on the web, are processed within 24 hours or 48 hours maximum and a low cost shipping rate, is only ....
being able to track the order through our website at all times and notifying you by sms or email at the time of delivery by the agency.
2-The data of the delivery address are filled in by the customer, if there is an error in the address as well as the postal code, it will be the client's error and an effective delivery can not be made.
3-Any error in the direction of delivery of the client will be assumed by this, as expressed in the previous point.

Privacy & Security

The data recorded on our website of each client, are for our exclusive use and will never be used by third parties, except for external services for search engine positioning, according to current regulations.
Contact information:
Titrate: Tamara Davila Pérez
NIF: 76122711-w
Fiscal address: Níscalo number 3, 10600, Plasencia
Contact telephone number: +34665227503
For more information see the Privacy Policy and data that registers our website.

Returns and Refund

In our portal picostasbaby.com the returns of the merchandise are always accepted within a maximum period of 14 days and the refund of the amount will be processed, as long as the following requirements are met:

-The product to return, keep its packaging in perfect condition and has no use by the user, as it is clothing, for health issues, we can not accept product that are used by our customers.
-The return is within 14 days provided by current legislation.
-To make the return and refund of the order effective, you must notify by email to hola@picotasbaby.com
the cause of the return and an attached image of the article if it is defective, or due to manufacturing defect or damage in transport.
-The refund of the amount, will be made once received the return of the order in our facilities, evaluated the incidence will be returned the amount of the order, through the same means that the customer used to make your purchase.
-The shipping costs in the return will be at the customer's expense, except in promotions or campaigns with detailed information that the shipping costs in the return are free or orders for members of the exclusive club to exceed the 50 € order.

Orders

For any query about orders, you can send an email to hola@picotasbaby.com specifying the order number and the details of the query, to see the orders placed, view your invoices, delivery tracking and status, you will have to access to your account where you can visualize the states and download the invoices.

Fraudulent attempt or error of our platform

Our platform is totally secure and all the data that is requested in our website has an encryption with the SSL security certificate, any attempt of fraud or manipulation of the points program of our website can be supervised and measures will be taken to regulate these actions, we reserve the right to be able to monitor all orders manually and modify them if they have typographical or miscalculation errors.

Payment Methods

Payments on our website are made through secure platforms that guarantee your transactions and privacy of your bank account or credit card data, the forms we accept are the following:
-Credit card, the fastest and most functional way, payments are made in a secure platform
-Paypal, the most used at a general level.
-Bank transfer, slower process to serve orders.


Track Orders

You can view the status of your orders at all times, providing the tracking number and know if it has been delivered or not, the agency with which we work notifies by email or SMS to the final customer that will receive your order shortly, guaranteeing Delivery the day after the departure of our facilities.

Update my account information

Access to your account, you can update the billing and shipping information for each order, being able to request at any time the elimination of your data in our web portal.

Typographical errors

We reserve the right to modify our policies and update them every so often, as well as if there is a typographical error to correct it.